"They set the standards for customer service."

Our goal is not only to provide expert carpet cleaning services, but also to provide guidance with the daily care and maintenance of your carpet. We want you to be prepared for those times when action is needed quicker than you can say the word "stain".

We have provided a spot guide* for your reference for those times when you need to act fast. Listed you will find some of the most common stains encountered in the daily household. The spotting guide recommendations have been approved by the IICRC (The Institute of Inspection, Cleaning and Restoration Certification) and we recommend that you follow the steps carefully.

 

Solution Preparation Guide

The materials needed are clean, absorbent white cloth or tissues, and one or more of the following:

  1. Detergent solution: Once teaspoonful of neutral detergent such as Tide to 1/2 pint (1/4 liter) of warm water.
  2. Detergent/vinegar solution: Add one teaspoon of white vinegar to the detergent solution.
  3. Ammonia solution: One tablespoon of household ammonia to one cup of warm water.

Test the solutions on a small, out of the way area, then tackle the stain by working from the outer edge toward the center. Check for color fastness before carrying out any wet process on your carpet.


Spotting Guide

Alcoholic/Wines

Blot up the surplus spillage. Use detergent/vinegar solution. Work from the outer edge of the stain, using a little at a time and blotting up with dry cloths frequently.

Blood Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.

Chewing Gum

Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Chocolate Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry.
Coffee Blot up the surplus spillage. Use detergent/vinegar solution. Work from the outer edge of the stain, using little at a time and blotting up with dry cloths frequently.
Egg Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Fats Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Fruit Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Glue Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Grass Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Gravy Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Grease Blot up the surplus spillage. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Ice-cream Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Lipstick Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Liquid Foods Blot up the surplus spillage. Use detergent/vinegar solution. Work from the outer edge of the stain, using little at a time and blotting up with dry cloths frequently.
Milk Blot up the surplus spillage. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Nail Polish Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Oil Blot up the surplus spillage. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Perfume Blot up the surplus spillage. Use detergent/vinegar solution. Work from the outer edge of the stain, using little at a time and blotting up with dry cloths frequently.
Shoe Polish Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Soft Drinks Blot up the surplus spillage. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Solids Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.
Tar

Scrape up with a blunt knife. Use dry cleaning solvent followed by detergent/vinegar solution. Blot dry.

Tea Blot up the surplus spillage. Use detergent/vinegar solution. Work from the outer edge of the stain, using little at a time and blotting up with dry cloths frequently.
Urine Blot up the surplus spillage. Use detergent/vinegar solution. Work form the outer edge of the stain, using little at a time and blotting up with dry cloths frequently.
Vomit Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.
Wax Scrape up excess with a blunt knife. Use detergent solution, starting at the outer edge and blotting dry. Follow with ammonia solution. Blot dry.

Policy Statement*